AI Practitioner - International Journal of Appreciative Inquiry. Appreciative Inquiry is a positive relational approach to change.

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Engaging ‘the Other’

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Topics Engagement/participation
Sectors Healthcare
Aspects of AI AI & other approaches
Publish Date Nov 2010
No. of pages 4

Engaging ‘the Other’

in Dialogic Work in a Nursing Home


People who provide care and nurturance for society’s vulnerable older people deserve a high quality, inclusive workplace. Invited to help a 30-year old, large, unionized, urban nursing home to address what senior management described as a ‘we-they’ conflict, we guided our client through a wholesystem team-based intervention designed to foster an inclusive workplace that valued and provided voice for different perspectives, roles and cultural identities.

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Additional Information about this product

Ilene Wasserman has over 25 years of experience in organizational consulting, leadership development and executive coaching. As founder and principle of ICW Consulting Group, Ilene helps leaders and teams leverage multiple dimensions of domestic and global diversity by enhancing communication and collaboration using an appreciative approach.


Michael E. Shay an Associate and Strategic Partner of ICW Consulting Group, has over twenty years of experience in the fields of human resources, labor relations, and organizational development, in a variety of manufacturing industries, as well as state and federal government agencies, and not for profit community development agencies.


Yvette A. Hyater-Adams MA-TLA, an Associate and Strategic Partner of ICW Consulting group is coach, consultant, and writer. She uses transformative narrative methods to do systems change, leadership development, and diversity working with people to transform their lives through writing.


Richard F. Doran an Associate and Strategic Partner of ICW Consulting group, has over 30 years of experience as both an internal and external consultant in a variety of industries in organizational and human resource development. Richard specializes in fostering culture change in the areas of leadership and diversity.


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