AI Practitioner - International Journal of Appreciative Inquiry. Appreciative Inquiry is a positive relational approach to change.

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Applying Strengths and AI to Westin Hotels

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Topics Team building
Sectors Business
Aspects of AI AI Summits/large groups
Publish Date Feb 2011
No. of pages 5

Applying Strengths and AI to Westin Hotels

Abstract

A team of hotel employees took a break from the problem-solving approach to focus on their strengths and develop innovations. They developed a positive lens to view their business. An Appreciative Inquiry (AI) Summit was followed by Design exercises to create new ways of interacting as a team and servicing their guests. Today, Delivering on the new ideas, The Westin Savannah Harbor Golf Resort & Spa is experiencing improved leadership, engagement and guest satisfaction.

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Additional Information about this product

Jeremy McCarthy is the director of Global Spa Development and Operations at Starwood Hotels, where he is responsible for the global development of the spas across Starwood’s many hotel brands. He holds a BA in psychology from the University of California, Santa Barbara and a Masters degree in Applied Positive Psychology from the University of Pennsylvania.

Contact: Jeremy.McCarthy@starwoodhotels.com

Shannon M. Polly president of Accentuate Consulting, LLC is a corporate communications trainer in Washington, DC. Shannon runs Appreciative Inquiry summits, delivers workshops on Positive Management, and facilitates resilience training for the US Army. She holds a BA from Yale and her Master of Applied Positive Psychology from the University of Pennsylvania.

Contact: spolly@aya.yale.edu

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