Inside: 

4 Introduction to Measuring the Impact of Appreciative Inquiry in the Private Sector by Susan Donnan and David Shaked

10 From Crisis to Global Competitiveness: Learning from a Spectacular Journey by Henrik Kongsbak From unwanted to Most Wanted: sustaining momentum for change in the face of uncertainty

15 Building a Cohesive Team at ING by Katia Van Belle Creating team spirit during a financial crisis

20 Generating Leadership Possibilities: An AI Way for Developing HR Change Leadership by R Sankarasubramanyan, Hardik Shah and Wasundhara Joshi Tapping into the immense capacity to change within a group of well experienced, yet jaded, HR professionals

25 Appreciative Auditing by Annet van der Wetering How does appreciative auditing differ from traditional auditing?

31. SOARing for Sustainability: Longitudinal Organizational Efforts Applying Appreciative Inquiry by Gina Hinrichs Leading and lagging indicators of success as they appear in the framework of Strengths, Opportunities, Aspirations and Results

37 Unleashing Potential Through Appreciative Inquiry by Mike King and Fanny L. Tamegnon Changing an industry by providing customers with an exceptional experience

 44 Successful Adaptation of Appreciative Inquiry for Academic Medicine by Julie Haizlip and Margaret Plews-Ogan Applying AI in a high pressure 24/7 environment

 50 Strength-based Approach to Metrics, Scorecards and Performance Reviews by David Shaked Changing from deficit-problem solving to AI models for performance-measuring tools

 56 AI Research Notes by Jan Reed and Lena Holmberg AI research as the foundation of a PhD thesis which bridges academic study and practice in nursing for patients with dementia and their carers

 59 AI Resources by Jackie Stavros and Dawn Dole Good books, old and new, to recommend to people who want to learn more about AI

 63 About the November 2010 Issue Guest Editors: Cora Reijerse and Ronald van Domburg This issue will be devoted to Teambuilding the AI Way