The Customer Factor: Excellence and Beyond
Using AI to Improve Customer Service In a Hospital-Wide Customer
Service Initiative Ed Groody
Community
Development: Creating a Collaborative Community Solution for Mental
Health Paula Communelli
Improving Nurse-Physician Communication Lolma Olson
Using Appreciative Inquiry
In A Technology Group “AIRoundup: No Bull!” Ron Bremer
Changing the Culture of a Medical School:
Using AI and an Emergent Process Penny Williamson and Anthony Suchman
Qualitative Market Research in Healthcare Guy Spencer
Using AI to initiate
Stakeholder Interactions in Healthcare - Four cases illustrating how
AI is being used effectively to launch initiatives, building
afoundation of trust, relationship and collaboration.
1. True Value in a One and a Half-Hour Meeting! Alastair Baker and
Margaret Wright
2. At the Intersection of Practice and Education: Developing a
Powerful Nursing Alliance
Colette Herrick
3. National Health Services Modernization Agency Cancer Services
Collaborative 'Improvement Partnership'
Jill Turner
4. "Nursing Excellence - The UK Way " University of Kentucky
Hospital/UK Children's Hospital
Susan O. Wood
At the Intersection of
Practice and Education: Developing a Powerful Nursing Alliance Colette Herrick
